Professional Summary

Software professional with extensive experience developing innovative solutions for client needs, analyzing results, enhancing user experiences, and ensuring data security. Skilled in C#, SQL, SharePoint, and Power Automate, with a comprehensive background in UI/UX improvements and process automation. Bringing a strong commitment to delivering efficient and adaptable software solutions and improving the user experience.

Experience

Software Engineer

April 2023 to Present Paychex Rochester, NY

  • Developed and maintained code for a company-wide project that allowed clients to be paid early and request a portion of their earnings at any time throughout the pay period.

  • Resolve alerts and incidents within SLA guidelines, 95% within 24 hours, so clients could punch in and punch out, run reports, and approve timecards without interruption.

  • Support the time and attendance platform and enhance the user experience through modifications that decrease process waiting time, ensure data accuracy, and automate manual processes.

Technical Developer

2006 to April 2023 Paychex Rochester, NY

  • Solution Lead. Wrote design documents for proposed technical solutions, mentored other team members, and reviewed upcoming projects for Paychex service organizations.

  • Created Power App Forms and Flows to automate business unit processes.

  • Lead developer in a company project to send different types of surveys to clients via email as a part of a company strategy to better serve our clients. Created a website, maintained a database to store survey results, and created reports for upper-level management. Recommend changes in surveys to achieve optimal results and achieve efficiencies in processing.

  • Lead developer from my team in a Company project, NACHA, to ensure applications and sites protect bank account information. Researched new applications to store and process information that would be compliant with NACHA standards.

Education

Master of Science in Human-Computer Interaction  May 2025

Rochester Institute of Technology

Advanced Certificate in Web Development May 2018

Rochester Institute of Technology

Bachelor of Science in Computer Science May 2002

SUNY Brockport

Skills

  • C#, SQL, HTML 5, CSS, Javascript, MS Office, SharePoint, Power Automate, UX Research, Figma

  • Adaptable, Flexible, Time Management, Communication, Agile

Volunteer Experience

Communications Director, Rochester LPGA Amateur Association

  • Managed the design, production, and distribution of promotional materials, such as brochures, newsletters, and web content.